These Terms of Business apply to all quotations, design work, CAD modelling, 3D scanning, prototyping, manufacturing and 3D-printing services supplied by Prime3D.

By approving a quotation, placing an order, making payment or instructing Prime3D to begin work, the Client confirms that they have read, understood and accepted these terms.

Where a quotation or separate written agreement contains terms that differ from these general terms, the quotation or written agreement will take priority.

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1. Services Provided

Prime3D provides services including:

• Printing from client-supplied files

• 3D scanning

• CAD modelling and custom design

• Design modifications

• Reverse engineering

• Prototyping and product development

• Design-for-manufacture support

• Material and manufacturing recommendations

• Post-processing and finishing

• Small-batch production

The exact services included in each project will be described in the relevant quotation, order confirmation or written agreement.

 

2. Intended Use of Parts

Unless specifically confirmed otherwise in writing, parts supplied by Prime3D are custom-manufactured parts or prototypes and have not been independently tested or certified for:

• Safety-critical applications

• Structural or load-bearing applications

• Medical use

• Food contact

• Electrical safety

• Pressure-containing applications

• Automotive or aerospace safety applications

• Use in regulated products or environments

The Client is responsible for confirming that the finished part is suitable for its intended use.

A successful print or prototype does not confirm that the part is safe, certified or suitable for production use.

Where formal engineering calculations, testing, inspection reports, certification or validation are required, these must be agreed separately in writing before work begins.

 

3. Client Responsibilities

Before Prime3D begins work, the Client must provide accurate and complete information about the intended application, including where relevant:

• Required dimensions

• Critical tolerances

• Expected loads or forces

• Load-bearing requirements

• Working temperatures

• Chemical exposure

• Moisture or water exposure

• UV or outdoor exposure

• Required lifespan

• Installation method

• Fitment and assembly requirements

• Safety requirements

• Applicable regulations or industry standards

• Expected production quantities

Prime3D is not responsible for problems caused by inaccurate, incomplete or withheld information.

The Client must review and approve drawings, renders, CAD images, prototypes or samples where approval is requested.

Client approval confirms that the Client accepts the design intent, dimensions, features and general appearance shown at that stage.

Any changes requested after approval may be treated as additional work and charged separately.

 

4. Client-Supplied Files

4.1 File Responsibility

Files supplied by the Client will be treated as complete, final and ready for manufacture unless Prime3D has specifically been instructed and paid to review, modify or optimise them.

Prime3D does not automatically conduct a formal design review of client-supplied files.

Unless specifically included within the quotation, Prime3D will not be responsible for checking client-supplied files for:

• Incorrect dimensions

• Missing features

• Poor wall thickness

• Insufficient clearances

• Inadequate tolerances

• Interference between components

• Unsupported geometry

• Weak features

• Material suitability

• Structural strength

• Assembly problems

• Regulatory compliance

Prime3D is responsible for manufacturing the part from the supplied file but is not responsible for design faults already contained within that file.

 

4.2 File Conversion and Repair

Some files may require repair, conversion, repositioning, support preparation or other changes before they can be printed.

Minor manufacturing preparation may be carried out as part of the printing process. Any significant design alteration or file repair may be charged separately.

File conversion can occasionally alter geometry, dimensions or features. Where a converted file is sent to the Client for approval, the Client is responsible for reviewing it before manufacture.

 

4.3 Client Intellectual Property Confirmation

By supplying a file, image, drawing, logo, model or other material, the Client confirms that:

• They own the relevant intellectual property rights; or

• They have permission from the rights holder to use and reproduce it; and

• The work does not unlawfully infringe another party’s copyright, design rights, trade marks, patents or other rights.

Prime3D is not responsible for intellectual-property claims resulting from materials supplied or instructed by the Client.

Prime3D reserves the right to refuse any project that appears to infringe another party’s rights.

 

5. Prime3D Design Services

5.1 Design Information

Designs produced by Prime3D will be based on the measurements, samples, photographs, scans, instructions and intended-use information provided by the Client.

Prime3D will carry out its design services with reasonable care and skill.

However, unless specifically included in the quotation, Prime3D does not provide:

• Structural calculations

• Finite element analysis

• Professional engineering approval

• Regulatory approval

• Product certification

• Safety certification

• Formal design validation

• Guaranteed production performance

The Client remains responsible for testing and confirming that the design is suitable for its intended application.

 

5.2 Prototypes and Development Work

A prototype is an evaluation part and may require further testing, adjustment or development.

Unless otherwise agreed, prototype testing is the responsibility of the Client.

The need for design changes following testing does not automatically mean that the original prototype was defective.

Further modifications, revised measurements, additional prototypes and development work may be charged separately.

 

5.3 Design Approval

Before production, Prime3D may ask the Client to approve:

• CAD images

• Drawings

• Dimensions

• Renders

• Material selection

• A physical prototype

• A production sample

Approval confirms that the Client accepts the design information presented for the purposes of proceeding to the next stage.

Prime3D is not responsible for an issue that was clearly shown within approved design information but was not identified by the Client before approval.

Nothing in this section excludes any liability that cannot lawfully be excluded.

 

6. Design Ownership, CAD Files and Intellectual Property

6.1 Client-Owned Material

Original files, specifications, trade marks, drawings and other materials supplied by the Client remain the property of the Client or their respective owner.

The Client gives Prime3D permission to use those materials only as reasonably necessary to complete the agreed project.

 

6.2 Prime3D-Owned Design Work

Unless otherwise agreed in writing, Prime3D retains ownership of all design work and intellectual property created by Prime3D, including:

• Native and editable CAD files

• CAD history and design timelines

• Working files

• Scan data

• Mesh data

• Manufacturing drawings

• Design calculations

• Unused or rejected concepts

• Templates

• Design methods

• Manufacturing processes

• Reusable features and components

• Technical knowledge and know-how

Payment for design time covers the agreed design service and the license described below.

Payment for design work does not automatically include:

• Release of native or editable CAD files

• Third-party manufacturing rights

• Exclusive rights

• Full ownership of the design

• Transfer of Prime3D’s intellectual property

 

6.3 Standard Project License

Once all invoices relating to the project have been paid in full, the Client receives a non-exclusive license to use the physical parts supplied by Prime3D for the purpose agreed in the quotation.

Unless otherwise stated in writing, the standard project license does not give the Client the right to:

• Receive native or editable CAD files

• Distribute Prime3D design files

• Supply the design to another manufacturer

• Manufacture the design themselves

• Sell or license the design itself

• Transfer the license to another business

• Claim ownership or authorship of the design

The Client may use and, where appropriate, resell the physical products manufactured and supplied by Prime3D for the agreed application.

 

6.4 Purchasing CAD Files and Manufacturing Rights

Once a design has been completed and all project invoices have been paid, the Client may request the release of the final CAD file.

CAD-file release and third-party manufacturing rights are not included in the standard design fee unless expressly stated in the quotation.

They may be purchased for an additional fee quoted by Prime3D.

The CAD-file license may allow the Client to:

• Use the final CAD file within their business

• Modify the final design

• Manufacture the design themselves

• Appoint a third-party manufacturer

• Obtain replacement or production parts from another supplier

The precise file formats, design version and usage rights included will be recorded in the CAD-file release agreement or quotation.

Unless full IP ownership is purchased separately, release of a CAD file does not transfer ownership of the underlying intellectual property.

The Client may not sell, license, publish or transfer the design itself to another party unless this has been expressly agreed in writing.

Prime3D accepts no responsibility for parts, modifications or manufacturing carried out by the Client or another supplier after the CAD file has been released.

 

6.5 Purchasing Full Intellectual Property Ownership

The Client may request to purchase full ownership of the intellectual property relating to a completed bespoke design.

A full intellectual-property transfer:

• Will be priced separately

• Is not included within the standard design fee

• Will only be available after the design is completed

• Requires all existing invoices to be paid

• Requires payment of the agreed IP-transfer fee

• Requires a separate written IP Assignment Agreement

• Only takes effect once the agreement has been signed and payment has cleared

The assignment agreement will identify exactly which design, CAD files and intellectual-property rights are being transferred.

Unless expressly included in the written assignment, a transfer will not include:

• Prime3D’s pre-existing intellectual property

• Standard or reusable design features

• Design templates or libraries

• General manufacturing methods

• Design tools or software

• Knowledge and technical know-how

• Rejected or unused concepts

• Designs outside the agreed project scope

• Third-party intellectual property

• Prime3D branding or trade marks

Prime3D may refuse an IP-transfer request where the design incorporates shared, reusable or third-party material that cannot legally or commercially be assigned.

 

6.6 Third-Party Modifications

Any responsibility accepted by Prime3D applies only to the final design and files supplied or approved by Prime3D.

Prime3D is not responsible for problems caused by:

• Scaling

• File conversion

• Geometry changes

• Material substitutions

• Manufacturing changes

• Modifications made by the Client

• Modifications made by another designer or manufacturer

Any change made by a third party ends Prime3D’s responsibility for the performance or accuracy of the modified design.

 

7. Materials and Performance

Prime3D may recommend a material based on the information supplied by the Client.

Unless formal material validation has been included within the quotation, the Client remains responsible for confirming that the selected material is appropriate for the intended application.

Material performance can be affected by:

• Print orientation

• Layer direction

• Layer bonding

• Wall thickness

• Infill percentage

• Part geometry

• Printing method

• Temperature

• UV exposure

• Moisture

• Chemicals

• Continuous or repeated loading

• Vibration

• Ageing

• Manufacturing variation

Material datasheets can be supplied where available.

Datasheet values are generally based on controlled test samples and may not represent the exact performance of a finished printed component.

Unless specific testing and acceptance requirements have been agreed in writing, Prime3D does not guarantee:

• Mechanical strength

• Load capacity

• Impact resistance

• Fatigue life

• Temperature resistance

• UV resistance

• Chemical resistance

• Watertightness

• Airtightness

• Long-term dimensional stability

 

8. Dimensions, Tolerances and Appearance

3D printing is subject to normal manufacturing variation.

Dimensions, colour, texture and surface finish may vary between:

• Individual parts

• Printing machines

• Material batches

• Production batches

• Print orientations

• Manufacturing methods

Critical dimensions, fits, tolerances and inspection requirements must be provided in writing before manufacture and accepted by Prime3D.

Where no specific tolerance has been agreed, Prime3D’s normal process tolerances will apply.

Normal 3D-printing characteristics may include:

• Visible layer lines

• Seams

• Support marks

• Minor surface marks

• Slight colour variations

• Minor dimensional variation

• Variations between the supported and unsupported surfaces

These normal process characteristics are not considered manufacturing defects unless an alternative finish or acceptance standard was expressly agreed in writing.

Prime3D cannot guarantee an exact colour match between separate material or production batches unless this has been specifically agreed.

 

9. Post-Processing and Secondary Operations

Post-processing may include:

• Sanding

• Vapour smoothing

• Painting

• Drilling

• Tapping

• Machining

• Annealing

• Bonding

• Polishing

• Coating

• Assembly

Prime3D is only responsible for post-processing operations expressly included within its quotation.

Post-processing can affect dimensions, strength, colour and surface finish.

Prime3D is not responsible for damage, dimensional changes or failures caused by post-processing, machining, heating, assembly or modification carried out by the Client or another party.

Printed parts may contain sharp edges, small components or other features that require appropriate handling.

 

10. No Warranty, Print Errors and Reprints

10.1 No Voluntary Warranty

Unless expressly agreed in writing, Prime3D does not provide a voluntary warranty or guarantee for its printed parts, prototypes, designs or associated services.

Prime3D does not provide a warranty covering:

• The lifespan of a part

• Strength or load-bearing performance

• Fitness for a particular application

• Resistance to heat, moisture, UV exposure or chemicals

• Watertightness or airtightness

• Long-term dimensional stability

• Compatibility with another product

• Wear or fatigue

• Surface finish over time

• Regulatory or industry certification

• Performance following installation or assembly

The Client is responsible for inspecting, testing and validating each part before it is installed, sold, relied upon or placed into service.

Successful manufacture of a part does not confirm that it is suitable or safe for its intended application.

This no-warranty provision does not exclude any statutory right or remedy that cannot lawfully be excluded.

 

10.2 Confirmed Printing or Manufacturing Errors

Prime3D will provide an appropriate remedy only where a part contains a confirmed printing or manufacturing error caused by Prime3D.

A printing or manufacturing error occurs where the physical part materially differs from:

• The client-supplied file;

• The final design approved by the Client; or

• A specification or tolerance expressly accepted by Prime3D in writing.

Examples may include:

• Significant layer separation

• An incomplete print

• Missing geometry that was present in the approved file

• Severe warping outside an agreed tolerance

• Use of the wrong material

• Use of the wrong colour

• Printing the wrong approved design version

• Supplying an incorrect quantity

• Damage occurring before delivery

• A dimensional error outside a tolerance expressly agreed in writing

Normal characteristics of the selected printing process are not manufacturing errors.

 

10.3 Matters Not Covered

Prime3D will not provide a free repair, reprint, replacement or refund where the problem results from:

• An error in a client-supplied file

• Incorrect measurements supplied by the Client

• Incomplete project information

• A design or feature approved by the Client

• Failure to disclose the intended use

• Inadequate wall thickness

• Inadequate clearances or tolerances

• Fitment requirements not agreed in writing

• Material selection or normal material limitations

• Use outside the agreed application

• Excessive loads, forces or temperatures

• Chemical or environmental exposure

• Normal wear and tear

• Accidental damage

• Misuse

• Incorrect storage

• Incorrect installation

• Incorrect assembly

• Machining or post-processing

• Modification by the Client or another party

• Manufacture by another supplier

• A prototype requiring further development

• A change in the Client’s requirements after manufacture

Design changes, prototype improvements and revisions identified through testing are additional design work and are not warranty repairs.

 

10.4 Reporting a Suspected Print Error

The Client must inspect all parts as soon as reasonably possible after delivery.

Business Clients must report any visible or suspected printing or manufacturing error within seven calendar days of delivery.

The Client should provide:

• The order or quotation reference

• A description of the problem

• Clear photographs

• Relevant measurements

• Details of any testing, assembly or use already carried out

The affected part must not be modified, painted, machined, assembled or put into service before Prime3D has been given a reasonable opportunity to assess it.

Prime3D may request that the affected part is returned for inspection.

Failure to provide the part or reasonable supporting evidence may prevent Prime3D from confirming the cause of the reported issue.

 

10.5 Remedy for a Confirmed Print Error

Where Prime3D confirms that a printing or manufacturing error caused by Prime3D has occurred, Prime3D may provide one of the following remedies:

• Repair or correction of the affected part

• Reprinting of the affected part

• Replacement of the affected part

• A refund or account credit for the affected part

Prime3D will select the appropriate remedy based on the circumstances.

For Business Clients, this will be the sole contractual remedy for a printing or manufacturing error unless otherwise agreed in writing.

A refund or credit will be limited to the amount paid for the affected part or service.

Prime3D is not responsible for installation, removal, assembly, labour, testing or third-party costs associated with replacing the affected part, except where such liability cannot lawfully be excluded.

10.6 Statutory Rights

Nothing in these terms excludes or restricts any statutory right or remedy that cannot lawfully be excluded, including the statutory rights of consumers.

 

11. Quotations, Payment and Production

Unless otherwise stated, quotations are based on the information available at the time they are issued.

Prime3D may revise a quotation where:

• The project requirements change

• Additional design work is required

• The supplied file differs from the information originally provided

• Material or manufacturing requirements change

• Additional prototypes are requested

• Previously unknown complexity is discovered

Work will not normally begin until the required payment has been received or alternative payment terms have been agreed in writing.

Ownership of physical goods remains with Prime3D until all amounts due for the relevant order have been paid in full.

Design licenses, CAD-file rights and intellectual-property transfers do not take effect until all applicable payments have cleared.

Any production or delivery times provided are estimates unless a fixed deadline has been expressly accepted in writing.

 

12. Changes and Cancellation

The Client must notify Prime3D of any requested change as soon as possible.

Changes requested after work has begun may result in additional charges for:

• Design time

• Machine time

• Materials

• Software

• Administration

• Subcontractor costs

• Work already completed

Orders cannot normally be modified or cancelled once printing or manufacturing has started.

Where design work has started, the Client will remain responsible for the cost of work completed and any costs already committed to the project.

Bespoke, personalised or custom-manufactured items cannot normally be returned simply because the Client has changed their mind, subject to any statutory consumer rights that apply.

 

13. Delivery and Risk

Delivery dates are estimates unless Prime3D has expressly agreed to a fixed deadline in writing.

Prime3D is not responsible for delays caused by:

• Courier or postal services

• Material shortages

• Equipment failure

• Power interruption

• Supplier delays

• Incorrect information from the Client

• Changes requested by the Client

• Events outside Prime3D’s reasonable control

The Client must provide an accurate delivery address.

The risk of loss or damage passes to the Client when the parts are delivered to the agreed delivery address or collected by the Client or their representative.

Any delivery damage should be photographed and reported as soon as reasonably possible.

 

14. Limitation of Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of any statutory right that cannot legally be excluded

Except in the case of a confirmed printing or manufacturing error, Prime3D provides no voluntary warranty concerning the performance, lifespan, suitability or fitness for purpose of a printed part, prototype or design.

Prime3D will not be responsible for loss or damage caused by:

• Incorrect or incomplete information from the Client

• Client-supplied design faults

• Use outside the agreed application

• Failure to conduct suitable testing

• Incorrect installation or assembly

• Third-party modifications

• Normal manufacturing or material limitations

• Failure to follow material or handling guidance

For Business Clients, Prime3D will not be liable for indirect or consequential losses, including:

• Loss of production

• Loss of profit

• Loss of revenue

• Loss of contracts

• Loss of business opportunity

• Loss of anticipated savings

• Loss caused by production delays

To the maximum extent permitted by law, Prime3D’s total liability relating to an order will not exceed the amount paid to Prime3D for the specific part or service giving rise to the claim.

 

15. Right to Refuse or Stop Work

Prime3D may refuse, suspend or stop work that:

• May be illegal

• May infringe another party’s intellectual property

• Contains offensive or prohibited content

• Involves weapons or restricted items

• Presents an unacceptable safety risk

• Requires certification Prime3D cannot provide

• Is outside Prime3D’s technical capabilities

• Is based on misleading or incomplete information

• Remains unpaid beyond the agreed payment date

Where work is stopped because of an issue caused by the Client, the Client will remain responsible for work already completed and costs already incurred.

 

16. Governing Law

These terms and any contract between Prime3D and the Client will be governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over any dispute, subject to any mandatory consumer rights that apply.

 

CLIENT ACCEPTANCE

I confirm that I have read, understood and accepted the Prime3D Terms of Business and Disclaimer.

These terms will apply to this project and to any future work carried out by Prime3D, unless alternative terms are agreed in writing or an updated version of the Terms of Business is issued and accepted.